Terms of use: Shopello

Website Terms of Use for

Effective Date: September 24, 2021

These are the general terms of the relationship between you (the website visitor) and us (the website owner- Shopello. They cover any use of (the website). You agree to be legally bound by the terms by visiting and using this website. Please do not use the website if you do not agree to the terms.

You may not access, display, use, download, or otherwise copy or distribute content obtained on this website for marketing and other purposes without our consent.


The pricing of our products vary from physical stores and are exclusively available online ( Prices online will vary from store to store.

Images & Products

All Images and brands used on belong to their respective owners and companies. Shopello is just a re-seller and fully credits them for their brand.

Gift Vouchers

Shopello Gift Vouchers or Coupons are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Shopello Gift Vouchers cannot be resold to- or exchanged with a third party. You cannot use a Shopello Gift Voucher to purchase another Shopello Gift Voucher. Shopello Gift Vouchers can only be redeemed online through our website (

Copyright and Intellectual Property Rights

Except as provided to the contrary in the agreement, all rights, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to, or of this website are our sole property or will vest in us or a third-party licensor. All moral rights are reserved.

Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without our permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.

Except as expressly permitted under the agreement, the website may not be:

  • modified or used to make derivative works;
  • rented, leased, loaned, sold or assigned;
  • reverse engineered or copied; or
  • reproduced or distributed.

Limited License to General Users

We grant you, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content for personal, non-commercial and information purposes only. We may cancel your license at any time for any reason. Your license is automatically canceled if you do not get our written permission before using this website in a way these terms do not allow.

We, our affiliates or subsidiary’s reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. Any unauthorized use of this website terminates this license.

Returns / Exchange 

We want you to be happy with your purchase, and we understand if you suddenly have a change of heart. You may return most of our products in their new, unopened condition within 7 days of delivery for a refund at a charge of 10%. We will only accept your return should it be in its original packaging. This does not include a refund on shipping costs. 

Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, Shopello reserves the right, at its sole discretion to reject your return product.

All products being shipped back to Shopello should be carefully packed. The package should have the order number clearly marked. Should a product be damaged while being shipped to our offices; Shopello will not be liable for the damages. It is recommended to insure any items that you send to us.

All products on this website are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.

If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue. Please notify us within 3 days (the sooner the better) by contacting us. Should you’ve purchased a cellphone and it turned out to be damaged at opening, you’ll be required to contact us immediately within 1-2 days after delivery. In this case, the customer will be responsible for arranging delivery of the faulty item back to Shopello, but Shopello will cover the return shipping costs back to the customer.

In the unlikely event that a product sold by Shopello becomes faulty within 2 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways. It’s just another way to show honesty from our company!

Non-returnable items:

  •  Opened/Used  cell phones, smart watches, wireless audio

Delivery Information

  • Processing of orders will normally take place between 1-3 business days
  • We make use of multiple courier companies to ship products.
  • If you are uncertain of which shipping option to select, please contact us and we’ll assist you as quickly as possible.
  • If you need ultra-fast, same-day shipping. Please contact us for a quote.
  • A tracking number will be provided to you as soon as the order is shipped.
  • We do not ship Internationally as yet.

Shipping Price Guide

Standard Economy Courier (2-3 Days)

  • Standard Price (Local) – From R90
  • Standard Price (National) – From R130
  • Free Collection at our Warehouse!

Should any delays occur the client will be contacted via the appropriate channels (WhatsApp or e-mail) informing them of the delay.


The winner will be chosen at a random draw and will be notified within 24 hours of the giveaway closing. The item will be delivered at NO cost. Any giveaway posted by is not endorsed, administered and sponsored by Instagram / Facebook. The winner will however be requested to prove his/her identity in order to receive the prize. 
Only ONE winner is announced no matter if the giveaway is partnered / sponsored. Stay connected on our socials to actively participate in our Giveaways.

Updating of these Terms

We may change the terms at any time by placing a notice on this website or updating this web page. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.

Contact Information

E-mail Address:

Telephone: 074 097 0975


  1. The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
  2. Whilst Shopello takes reasonable measures to ensure that the content of the Website is accurate and complete, Shopello makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by Shopello’s representatives, Shopello shall not be bound thereby.
  3. Shopello disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
  4. Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.